We understand that after completing a purchase it may become apparent to you that a mistake has been made, or that you may change your mind about your needs after the purchase is completed. If this is the case, and you need to change any order detail
We understand that sometimes when an order is made, circumstances may arise that mean your need for your item changes or a simple mistake has been made in your ordering process. If this is the case, and you need to cancel either your whole order or t
We value clear and consistent communication with our customers about their ordering process. So, when you order with EasyR Australia, we will send you a few standard emails throughout your item processing journey, letting you know how your order is p
If you have purchased with us but have not received a confirmation email with an order number, we ask that you Contact Us at once with details of your ordered items, the total amount and your payment method. Confirmation emails are always automatical
At EasyR Australia, we always aim to dispatch your order as quickly as possible. However, sometimes, we may split your order if one or more items take longer to process than the others, or if some of your items are being dispatched from a different w
We offer FREE standard shipping to orders over $50. All orders are sent with tracking, require a signature on delivery and are fully insured. This offer excludes bulky/heavy or dangerous goods. These items incur higher shipping fees that we are unabl
While we always aim to get most of our orders dispatched within 1-2 Business Days of the order being placed, some of the items we offer have up to a 4 Business Day dispatch time. In the event that there is a delay in your order being processed, you w
When you make an order, we will always email you your order confirmation, as well as your dispatch notice with tracking information. But we know that sometimes you just want a quick update which is why we have multiple ways to track your order progre
While we aim to ensure that all orders are processed correctly, there will occasionally be times where an item was packaged incorrectly by one of our suppliers, or human error occurred in the warehouse. If this is the case, we ask that you please Con
If your item has arrived faulty or damaged, we will need to assess the item so that we can resolve the issue for you. We ask that you please Contact Us immediately with photos or video of the issue and a member of our Returns or Warranty Teams will b