Can I add to my order or change it?Updated 6 months ago

We understand that after completing a purchase it may become apparent to you that a mistake has been made, or that you may change your mind about your needs after the purchase is completed.

If this is the case, and you need to change any order details, we ask that you please Contact Us immediately. We will do our best to action your request for your order, but if it has moved to 'pack' in its processing status, it is in the process of dispatch, and we cannot make changes beyond that point.

Please note that if changes are made to your order, your dispatch time may be affected. Different items sometimes require more time to arrive at our Dispatching Warehouse from bulk storage. Any Express Post you have on your order does not guarantee that your order will be processed faster; it only affects the delivery time once it has been dispatched.

If you call us about your order, it will ensure that someone can immediately answer your request. However, if you email, we cannot promise that it will be seen straight away for immediate changes to be made.

Please note when requesting a change that in the instance that there is a difference in cost after any changes have been made, you will be required to make payment immediately as your order cannot progress without it.