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EasyR

Help & FAQs

Do you offer price matching?

I'm looking for something you don’t stock—can you help?

Can I try gear on at your store?

Can I pick up my purchase from your store?

How long do backorders usually take?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

The product description doesn’t have what I’m looking for—how can I find more info?

I’m having trouble finding what I need—how can I search your site?

The helmet listing shows a tinted or iridium visor—what visor is actually included?

When will the item I’m after be back in stock?

Are the sizes on your site Australian, American, or European?

I'm not sure if a product will fit my bike — how can I check?

Items & Ordering

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I missed my delivery – what now?

Do you deliver to New Zealand?

I chose express shipping—when will my order ship?

How long does it take to dispatch an order?

Delivery

Can I add to my order or change it?

Can I cancel my order or take an item out of my order?

I’m missing an item in my order – what happened?

Do I have to pay for my order to be shipped?

How do I track my order?

I got the wrong item – what should I do?

My item arrived damaged or faulty, what now?

Why haven’t I received an order confirmation?

Existing Orders

Why haven't I received my refund?

I ordered the wrong item — can I return it?

I've bought the wrong size — what can I do?

Can I return an item I've installed or tried to install?

I clicked the wrong option about my return packaging—how do I fix it?

Returns & Refunds

How do I use my store credit to pay for my purchase?

How can I pay for my purchase?

Payments & Gift Cards

Why doesn’t my account login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

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