Can't find the answer you're looking for? Send us a message and we'll get back in contact with an answer during our business hours!
We're open 8:30am - 5:00pm, Monday to Friday.

Prefer to talk to someone? Call us on (07) 3216 2251 to speak to one of our friendly agents during our business hours. 
We're open 8:30am - 5:00pm, Monday to Friday.

EasyR

<p id="isPasted">We always aim to get your order right, but every now and then, there might be a mix-up &#x2013; maybe the manufacturer packaged something wrong or a slip-up happened in the warehouse. If that&#x2019;s the case, just <a href="https://easyr.com.au/pages/help-center?hcUrl=%252Fen-GB%252Fcontact">Contact Us</a> right away with your order number and a photo of what you received.</p><p>Once we confirm that you got the wrong item, we&#x2019;ll sort out the return and get the correct one sent out to you.</p>

We always aim to get your order right, but every now and then, there might be a mix-up – maybe the manufacturer packaged something wrong or a slip-up happened in the warehouse. If that’s the case, just Contact Us right away with your order number and

I got the wrong item – what should I do?

Existing Orders

Do you offer price matching?

I'm looking for something you don’t stock—can you help?

Can I try gear on at your store?

Can I pick up my purchase from your store?

How long do backorders usually take?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

The product description doesn’t have what I’m looking for—how can I find more info?

I’m having trouble finding what I need—how can I search your site?

The helmet listing shows a tinted or iridium visor—what visor is actually included?

When will the item I’m after be back in stock?

Are the sizes on your site Australian, American, or European?

I'm not sure if a product will fit my bike — how can I check?

Items & Ordering

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I missed my delivery – what now?

Do you deliver to New Zealand?

I chose express shipping—when will my order ship?

How long does it take to dispatch an order?

Delivery

Can I add to my order or change it?

Can I cancel my order or take an item out of my order?

I’m missing an item in my order – what happened?

Do I have to pay for my order to be shipped?

How do I track my order?

My item arrived damaged or faulty, what now?

Why haven’t I received an order confirmation?

Why haven't I received my refund?

I ordered the wrong item — can I return it?

I've bought the wrong size — what can I do?

Can I return an item I've installed or tried to install?

I clicked the wrong option about my return packaging—how do I fix it?

Returns & Refunds

How do I use my store credit to pay for my purchase?

How can I pay for my purchase?

Payments & Gift Cards

Why doesn’t my account login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

I got the wrong item – what should I do?Updated 15 days ago