We currently offer shipping across all of Australia and can ship select items to certain areas in New Zealand/Aotearoa upon request for a quote. At this time, we are unable to ship to other regions. There are some countries we cannot deliver to due t

We currently offer shipping across all of Australia and can ship select items to certain areas in New Zealand/Aotearoa upon request for a quote. At this time, we are unable to ship to other regions.There are some countries we cannot deliver to due to factors beyond our control. Our priority is to ensure customers receive both the best service and their orders without any issues. As reliable delivery cannot be guaranteed to specific areas, we do not ship there to avoid potential problems. We appreciate your understanding.Please view our Shipping Policy below to find out more about postage costs and delivery estimates. <hr><h2 id> </h2><h2 id="free-shipping">Free Shipping</h2>Orders over $50.00 are eligible for free shipping via Australia Post, with some exceptions for items classified as heavy, bulky, or dangerous (see more details below).For orders that meet the free shipping threshold, you&#x2019;ll have the option to select complimentary standard delivery during the checkout process. Tyre deliveries qualify for free standard shipping to Queensland, New South Wales, Victoria, the Australian Capital Territory, and South Australia. However, for deliveries to the Northern Territory, Western Australia, and Tasmania, a flat shipping fee of $25.00 per tyre will apply, capped at $50.00.Certain items, such as those deemed heavy, bulky, or dangerous, will incur additional shipping charges that we are unable to cover in our pursuit of offering competitive pricing. When these items are added to your cart, the associated shipping costs will be automatically calculated and displayed at checkout.If you&#x2019;re uncertain whether the item you&#x2019;re purchasing qualifies for free shipping, we recommend reviewing our &apos;Free Shipping Exclusions&apos; below or contacting our team directly at <a href="mailto:sales@easyr.com.au">sales@easyr.com.au</a> or (07) 3216 2251. We&#x2019;re happy to assist with any questions to ensure you have all the information you need before completing your purchase. <hr><h2 id="-1"> </h2><h2 id="postage-options-and-costs">Postage Options and Costs</h2>After entering your delivery details, the available postage methods and their associated costs will be displayed at checkout. The options may vary based on your location or the contents of your order. If you have any concerns or feel your shipping costs are not accurate, please feel free to reach out to us for assistance before making your order.<ul><li>Australia Post eParcel Standard: Starting from $9.95 (Free on eligible orders over $50)*</li><li>Australia Post eParcel Express: Starting from $19.95 (Please note: we do not guarantee same-day delivery)</li><li>StarTrack Road Express: Starting from $25.00 (Please note: StarTrack does not deliver to PO boxes)</li><li>In-Store Pick-Up: Free</li></ul>All orders are dispatched with insurance and a tracking number, and require a signature upon delivery, regardless of the postage option chosen. Due to our insurance policy, delivery agents cannot leave orders unattended, regardless of shipping notes added, thereby ensuring that your order is received securely.For updates on any delays that may affect Australia Post services, please visit <a href="https://auspost.com.au/service-updates">Australia Post Service Updates</a>.For StarTrack delivery delays or service alerts, please visit <a href="https://startrack.com.au/alerts">StarTrack Alerts</a>. <hr><h2 id="-2"> </h2><h2 id="in-store-pick-up">In-store Pick Up</h2>You can opt to collect your order from our store at 2/97 Delta St, Geebung, QLD 4034. To choose this option when checking out, simply select &quot;In-Store Pick Up&quot; as your postage method when finalising your order. Once your purchase is ready for collection, our Teams with contact you via email to let you know, so please make sure to check your inbox, filtered inboxes and spam/junk.If you selected in-store pickup but are unable to collect your order during our opening hours, we&#x2019;re more than happy to arrange for your order to be dispatched to you instead. Please ensure to reach out with your relevant shipping address and preferred shipping method (standard/express etc.)Please note, as much of our online stock is stored off-site from our Geebung store, it may take approximately 1 to 4 business days for your order to be readied, depending on the items ordered. If you need to pick up your order on the same day, we ask you contact us as soon as possible, and we&#x2019;ll advise whether it&#x2019;s achievable for the items you wish to collect. <hr><h2 id="-3"> </h2><h2 id="split-orders">Split Orders</h2>We strive to send all orders as they&apos;re placed. However, to ensure you receive your items as quickly as possible, we may occasionally split your order into multiple parcels.This can happen when items are stored in different locations or have varying dispatch times. If we split your order, you&apos;ll receive a separate tracking number for each parcel sent along with an email notification of invoice and order number. Please be assured, this processing method ensures you get your items as quickly as is possible! <hr><h2 id="-4"> </h2><h2 id="dispatch-time">Dispatch Time</h2>We aim to dispatch all orders within two business days from the date of order placement, unless an item has a longer estimated dispatch timeframe of 2-4 days shown on the individual item listing page. Any item with a delayed dispatch will be clearly noted on its listing page under the title. All products will indicate either &quot;in stock ready for dispatch&quot; or provide an estimated dispatch time at checkout.Occasionally, dispatch delays may occur due to circumstances beyond our control, such as extreme weather events, technical issues or transit delay etc. If your order has been affected by a delay, we&apos;ll notify you via email with a processing update or a new estimated dispatch time.Please note, we do not pre-dispatch orders. All orders are packed and dispatched simultaneously once ready. Packed orders are then collected by a delivery agent on the same day. &#xA0;Once shipping details are synced with the appropriate courier&apos;s systems, you&apos;ll receive a dispatch email with tracking information. <hr><h2 id="-5"> </h2><h2 id="free-shipping-exclusions">Free Shipping Exclusions</h2>While eligible orders over $50.00 qualify for free shipping, certain items will incur a delivery fee due to their higher shipping costs, based on the item&apos;s size, weight, or dangerous goods classification.Items categorized as heavy, bulky, or dangerous&#x2014;and thus not covered under our Australia Post eParcel Standard guidelines&#x2014;may include products such as oils, exhausts, seats, handlebars, suspension components, and other large parts. For a more comprehensive understanding of what may be classified as heavy, bulky, or dangerous, please refer to our guide below.<table style="width: 100%;"><tbody><tr><td class="fr-thick" colspan="2" style="width: 100%;"><div style="text-align: center;">Free Shipping Exclusions</div></td></tr><tr><td class="fr-thick" style="width: 26.5896%;">Item</td><td class="fr-thick" style="width: 73.4104%;">Reason</td></tr><tr><td class="fr-thick" style="width: 26.5896%; vertical-align: top;">Batteries, Lithium&#xA0; </td><td class="fr-thick" style="width: 73.4104%;">Class 9.5 &#x2013; Miscellaneous Dangerous Goods &#xA0; Individual batteries, batteries contained in equipment or batteries packed with equipment and containing lithium in any form are dangerous goods.&#xA0; </td></tr><tr><td class="fr-thick" style="width: 26.5896%; vertical-align: top;">Batteries, Wet Cell&#xA0; </td><td class="fr-thick" style="width: 73.4104%;">Class 8 &#x2013; Corrosives &#xA0; A corrosive is any article or substance that can cause severe damage by chemical action when in contact with living tissue or in the case of leakage, and will materially damage.&#xA0; </td></tr><tr><td class="fr-thick" style="width: 26.5896%; vertical-align: top;">Heavy or Bulky (Long) Items&#xA0; </td><td class="fr-thick" style="width: 73.4104%;">Section 8.1 and 8.2 &#x2013; Heavy or Bulky Item Requirements &#xA0; Outside standard AusPost eParcel costs due to packaging requirements including but not limited to exhausts, seats, frames, bike stands, wheel stands, forward controls, top boxes, panniers, wheels, tyres, triple trees, engine parts such as cylinders, throttle bodies, cam kits, belt drive kits and carburettors, fork legs/tubes, front springs, fuel tanks, primary covers, fenders, fairings. windshields, handlebars, Escooters and Ebikes.&#xA0; </td></tr><tr><td class="fr-thick" style="width: 26.5896%; vertical-align: top;">Liquids / Oils&#xA0; </td><td class="fr-thick" style="width: 73.4104%;">Class 9.4 &#x2013; Miscellaneous Dangerous Goods &#xA0; Outside standard AusPost eParcel costs due to packaging requirements including but not limited to dangerous chemicals, oils, aerosols and shockies.&#xA0; </td></tr></tbody></table>

Shipping Policy

We are happy to accept change-of-mind returns for a refund*, store credit, or exchange, provided the item meets the following eligibility criteria:. Please note that some items are excluded from our Returns Policy. You may not return the following:.

<h2 id="isPasted">Eligibility</h2>We are happy to accept change-of-mind returns for a refund*, store credit, or exchange, provided the item meets the following eligibility criteria:<ul><li>The item must be in brand-new, unused condition.</li><li>All tags and manufacturer documents (e.g., fitment instructions, safety information) must be intact.</li><li>The item must be returned in its original, undamaged manufacturer packaging/boxing.</li><li>You must have received the item within the last 30 days.</li></ul>Please note that some items are excluded from our Returns Policy. You may not return the following:<ul><li>Special order items</li><li>Items that have been fitted to your bike/ attempted to have been fit to your bike or assembled</li><li>Items received more than 30 days ago</li><li>Raw parts that have been painted or wrapped before returning</li></ul>Special Order items are not eligible for return or refund for any reason, unless they are being returned under warranty. For any warranty-related issues with Special Orders, please refer to our Warranty Policy.You can read our full returns policy below<a href="https://www.easyr.com.au/returns#returnsPolicyLink:~:text=Start%20Return%20Process-,Returns%20Policy,-Our%20change%2Dof">.</a>*Refunds:&#xA0;If your order qualified for free shipping, we will deduct the cost of shipping the item to you from your total refund. We calculate this deduction based on the lowest possible shipping cost to our business, even if our actual expense was higher. This policy enables us to continue offering returns for reasons other than manufacturer faults. We appreciate your understanding. <table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(0, 0, 0);"><div style="text-align: justify;">It is your responsibility to ensure your returned item does meet our Policy criteria before sending it to us. EasyR Australia reserves the right to reject&#xA0;any&#xA0;returns that do not meet the criteria listed above.&#xA0; If you&apos;re unsure whether your item is eligible for return, we ask you&#xA0;<a class="fr-strong" data-token-index="3" href="https://easyr.com.au/pages/help-center?hcUrl=%2Fen-GB%2Fcontact" style="text-decoration:inherit;" tabindex="0">Contact Us</a>&#xA0;to find out.</div></td></tr></tbody></table> <hr><h2 id> </h2><h2 id="returns-policy">Returns Policy</h2>Our change-of-mind returns policy does not affect your rights under Australian Consumer Law&#x2014;you have consumer guarantees that we cannot limit. If the product you ordered or received isn&apos;t of acceptable quality, isn&apos;t fit for its intended purpose, or doesn&apos;t match its description, you may be eligible for a refund or exchange upon return.For items with a major fault, you have the right to choose between a replacement or refund. For minor defects, we may offer a free repair, which doesn&apos;t affect your consumer law rights.For any item being returned due to a fault or damage, you must <a href="https://www.easyr.com.au/contact-us">Contact Us</a> before sending it back to our warehouse. For more information on consumer guarantees, click <a href="https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel">here</a>.If a product doesn&apos;t meet our returns policy criteria, our Returns Team will contact you. You&apos;ll have the option to collect the item from our warehouse or have it shipped to you at your expense. We will hold uncollected returns for 90 days.We offer a prepaid label with your for convenience only. If you choose a refund and you selected our free standard shipping, we&apos;ll deduct our shipping costs from your final refund. We reserve the right to refuse return requests, or charge a restocking fee when assessed to be needed.While we strive to send correct items on all orders, please understand that sometimes human errors can occur. If a product doesn&apos;t match its description, SKU, or name, it&apos;s the customer&apos;s responsibility to check that the received part is correct and fits their bike as shown on the packaging upon accepting delivery/ picking up. If the product has been fitted without due care, the customer may not be eligible for a return. <hr><h2 id="-1"> </h2><h2 id="change-of-mind-returns">Change of Mind Returns</h2>All &quot;change of mind&quot; returns must be in brand-new, resalable condition with tags and packaging included, and returned within 30 days of receiving the order to be eligible for processing.Our change of mind policy applies to purchases where we&apos;ve supplied the item as ordered, but you wish to return it. This includes cases where you&apos;ve ordered the wrong size or color, clothing items don&apos;t fit as desired, parts aren&apos;t actually suited for your specific bike, or any other reason you no longer want the correctly supplied item.Note: A size exchange due to an item being too large or small is considered a change of mind return.Remember, items returned under our change of mind policy must be unfitted, unworn, and have all tags and packaging intact&#x2014;including the manufacturer&apos;s boxing/packaging&#x2014;and arrive with us within 30 days of delivery.We do not accept change of mind returns on: items returned after 30 days, fitted parts, Knockout (KO) Deals, e-Rides, and Special-ordered items. <hr><h2 id="-2"> </h2><h2 id="warranties">Warranties</h2>Warranty claims are separate from our returns policy. If you believe your purchased item has a fault or defect, please refer to our&#xA0;<a href="https://easyr.com.au/pages/help-center?hcUrl=%2Fen-GB%2Fwarranty-policy-807437">warranty policy</a>&#xA0;for guidance on how to proceed.&#xA0; <hr> <h2 id="how-to-return-an-item">How To Return An Item</h2>Once you have read the above policy and confirmed that your item is eligible for return, you can begin the returns process by signing into your account on our website. Click on the icon of a person in the top right corner of the screen to sign in.&#xA0;<img src="https://attachments.gorgias.help/r1WE86rbQ816J4Mv/hc/1QNmd2YOnex9XA0W/2024100203-71ece642-ea50-470d-b350-3c66ea4b46a6-account%20icon.png" style="width: 692px;" class="fr-fic fr-dib">Once you have logged in, you will be able to select the &quot;Returns&quot; page from the menu on the side.<img src="https://attachments.gorgias.help/r1WE86rbQ816J4Mv/hc/1QNmd2YOnex9XA0W/2024100203-2c8696e8-688a-4350-b81f-4178e39800ee-account%20menu.png" style="width: 152px;" class="fr-fic fr-dib fr-fil">From here, simply follow the prompts by selecting the order and item you wish to return.&#xA0;All items must be returned in brand-new, resalable condition with original tags and packaging intact, unless a warranty issue has been discussed with our team.To ensure that we receive your item in brand-new condition, do not attach anything directly to the product packaging (e.g. helmet or shoe boxes). Items must be placed in a satchel or box to protect the packaging during transit. For bulky or heavy items that did not arrive with outer packaging, the return label can be placed over the original shipping label. Example below. <img src="https://attachments.gorgias.help/r1WE86rbQ816J4Mv/hc/1QNmd2YOnex9XA0W/2025060605-a8cd4c0f-d832-4e05-a547-59f0f011c972-return%20box.png" style="width: 464px;" class="fr-fic fr-dib">&#xA0;

Returns Policy

We strive to ensure all items arrive fully functional and ready for use. However, occasionally a product may not perform as intended or last as long as warranted. In such cases, we'll organise a warranty claim on your behalf. If you believe an item i

We strive to ensure all items arrive fully functional and ready for use. However, occasionally a product may not perform as intended or last as long as warranted. In such cases, we&apos;ll organise a warranty claim on your behalf.If you believe an item is faulty, please <a data-start="375" data-end="390" href="https://easyr.com.au/pages/help-center?hcUrl=%252Fen-GB%252Fcontact">Contact Us</a> with the following details:<ul data-start="419" data-end="560"><li data-start="419" data-end="440" style="font-size: 16px;">Your order number</li><li data-start="441" data-end="489" style="font-size: 16px;">Your bike make, model and year (if the issue is related to a part)</li><li data-start="490" data-end="520" style="font-size: 16px;">A description of the issue</li><li data-start="521" data-end="560" style="font-size: 16px;">Supporting photos or video</li></ul>This information helps us investigate and resolve the issue as quickly as possible. <hr><h2 id> </h2><h2 id="eligibility">Eligibility</h2>In order to process your warranty claim, we must first confirm your eligibility. Once this has been verified, we will provide you with a return label at no charge.To qualify for a warranty return, the following conditions must be met:<h3 data-start="381" data-end="403" id="isPasted">The item must:</h3><ul data-start="404" data-end="631"><li data-start="404" data-end="452" style="font-size: 16px;">Be within the applicable warranty period</li><li data-start="453" data-end="525" style="font-size: 16px;">Not fall under any warranty exclusions as outlined in our policy</li><li data-start="526" data-end="631" style="font-size: 16px;">Be confirmed as potentially faulty or defective and requested for warranty assessment by our team</li></ul><h3 data-start="633" data-end="659" id="the-customer-must">The customer must:</h3><ul data-start="660" data-end="874"><li data-start="660" data-end="705" style="font-size: 16px;">Be the original purchaser of the item</li><li data-start="706" data-end="817" style="font-size: 16px;">Ensure the item is securely packaged so that it arrives in the same condition as initially reported</li><li data-start="818" data-end="874" style="font-size: 16px;">Not have modified or altered the item in any way</li></ul> <hr><h2 id="-1"> </h2><h2 id="exclusions">Exclusions</h2>Under Australian Consumer Law, you are entitled to a warranty as provided by the manufacturer. These rights cannot be restricted or limited. However, there are certain circumstances&#x2014;within legal guidelines&#x2014;where a warranty claim may not be applicable.You can learn more about your rights under Consumer Guarantees <a data-start="499" data-end="587" rel="noopener" target="_new"></a><a href="https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel"></a><a data-start="499" data-end="587" rel="noopener" target="_new">here</a>.The following are not covered under warranty:<ul data-start="637" data-end="1469"><li data-start="637" data-end="707" style="font-size: 16px;">Drive belts, which cannot be warranted under any circumstance.</li><li data-start="708" data-end="883" style="font-size: 16px;">Plated and painted finishes, which are guaranteed to be free from defects at the time of dispatch. Ongoing care and maintenance are the responsibility of the end user.</li><li data-start="884" data-end="964" style="font-size: 16px;">Modified products or items damaged due to incorrect or poor fitment.</li><li data-start="965" data-end="1036" style="font-size: 16px;">Damage resulting from aggressive or excessive riding behaviour.</li><li data-start="1037" data-end="1177" style="font-size: 16px;">Items with clearly disclosed cosmetic imperfections, such as scratches or marks shown and described in the original product listing.</li><li data-start="1178" data-end="1270" style="font-size: 16px;">Issues caused by user error, misuse, or failure to follow installation instructions.</li><li data-start="1271" data-end="1338" style="font-size: 16px;">Products that fall outside of their stated warranty period.</li><li data-start="1339" data-end="1469" style="font-size: 16px;">Items that have been further damaged or altered after the original issue occurred or since the warranty claim was initiated.</li><li data-start="1339" data-end="1469" style="font-size: 16px;">Any mechanical costs associated with fitting or removing parts for warranty assessment or replacement.</li></ul><h2 id="-2"> </h2>

Warranty Policy

Welcome to our Holiday Information Page, where convenience meets celebration! As we dive into the festive season, we're here to ensure your shopping experience is smooth and stress-free - we’ve even updated our website so you can navigate EasyR, easi

Welcome to our Holiday Information Page, where convenience meets celebration! As we dive into the festive season, we&apos;re here to ensure your shopping experience is smooth and stress-free - we&#x2019;ve even updated our website so you can navigate EasyR, easier.This is your go-to guide for all things holiday at EasyR&#x2014;from placing orders to tracking deliveries and snagging special promotions, we&apos;ve got you covered. We&apos;re keeping it simple and straightforward because holidays should be easy and enjoyable.Explore below for a hassle-free holiday season with EasyR Australia! <hr> <h2 id="ordering-times-and-delays">Ordering Times and Delays:</h2>We&apos;ll be processing orders until December 24th (Tuesday), but it&apos;s wise to plan ahead, especially for pre-Christmas deliveries or items intended as gifts. Due to expected high demand and potential delays during a peak period with Australia Post, we strongly recommend placing your order as early as possible for the best chance of timely delivery in the face of possible delays.You can keep an eye out for processing times on each individual item page. While we strive to provide accurate dispatch estimates, please note that these may fluctuate during the busy holiday period for a number of reasons outside of our control.We appreciate your understanding and patience as we work diligently to process and dispatch your orders swiftly. If there are any changes to your expected order processing time, we&apos;ll reach out to you immediately. All processing estimates are measured in Business Days. <hr><h2 id> </h2><h2 id="deliveries">Deliveries:</h2>For the best chance of a pre-Christmas delivery, we recommend placing your order as soon as possible.Please Note: We cannot guarantee specific delivery dates, as courier companies experiencing high demand are beyond our control, and delivery times may vary into the New Year.We&apos;ll be dispatching orders until December 24th. Planning ahead is key for a stress-free holiday season! While Express Post ensures faster delivery, it doesn&apos;t affect our initial handling time. We prioritize these orders but can&apos;t expedite our processing steps.In addition to our own order processing times, please be aware of Australia Post&#x2019;s delivery times. These are different estimates, and timelines provided on item pages are not estimates for delivery. We&apos;ve provided information on Australia Post&apos;s recommended shipping dates for Christmas delivery below.Remember to factor in our processing time! For instance, if Australia Post advises shipping by December 16th, and you&apos;re ordering an item marked &quot;Available - ready for delivery&quot;, add 1 business day and place your order by December 15th at the latest.Please note: These delivery guidelines are provided by Australia Post and are estimates only. We can&apos;t guarantee on-time delivery for orders placed close to these deadlines.<table><thead><tr><th colspan="2" style="width: 99.8557%;">Recommended Lodgement Times for Delivery by Christmas</th></tr></thead><tbody><tr><td style="width: 23.6664%;">Parcel Post</td><td style="width: 76.1893%;">Thursday 19th December</td></tr><tr><td style="width: 23.6664%;">Express Post</td><td style="width: 76.1893%;">Friday 20th December</td></tr><tr><td style="width: 23.6664%;">StarTrack Express</td><td style="width: 76.1893%;">Thursday 19th December</td></tr><tr><td style="width: 23.6664%;">StarTrack Premium</td><td style="width: 76.1893%;">Friday 20th December</td></tr><tr><td colspan="2" style="width: 99.8557%;">***Items sent to and from Perth and Darwin with Parcel Post and Express Post need to be lodged by 13 December to be delivered by Christmas.</td></tr></tbody></table><h2 id="-1"> </h2><hr><h2 id="-2"> </h2><h2 id="how-to-track-an-order">How to Track an Order:</h2>Tracking your order is a breeze! Simply use the tracking number provided in your dispatch email to monitor your delivery status. Alternatively, log in to your account on our website and view your order status on your homepage. If you haven&apos;t received a dispatch email, you can still check your order status in your account.Follow your order&apos;s journey on our <a href="https://easyr.com.au/account/login?return_url=%2Faccount">Tracking Page</a>!Want more details? Log into your Account to see what stage your items are at, view any past orders you&apos;ve created, and check out the items on your Wishlist. <a href="https://easyr.com.au/account/login?return_url=%2Faccount">Sign in</a> to your account today and stay in the loop! <hr><h2 id="-3"> </h2><h2 id="holiday-sales-and-vouchers">Holiday Sales and Vouchers:</h2>&apos;&apos;Tis the season for great deals! Explore our sales on our regularly updated homepage, or, by subscribing to our social media or marketing emails to find fantastic offers on your favorite products. Don&apos;t miss out on the chance to save while also spreading holiday cheer. Keep an eye on your inbox for special emails if you&apos;re already a customer!Simplify your gift-giving with EasyR Vouchers. Perfect for family and friends, these gift cards let your loved ones choose their favorite items. What&apos;s even better? Our vouchers never expire and come in multiple price points, offering flexibility to shop at their convenience. You can even schedule the voucher to be sent on a specific date and time of your choice!<a href="https://www.easyr.com.au/e-gift-voucher">Purchase yours now</a> to make this holiday season extra special. <hr><h2 id="-4"> </h2><h2 id="operating-hours">Operating Hours:</h2>Our Teams are here for you during the lead-up to the holidays, operating during normal business hours up until December 24th, 2024. The weeks of Christmas and New Years will have changes to hours and operational limitations.Per information from Australia Post - if you do need items by Christmas or quickly in the holiday period - please account for an upswing in demand and possible delays in transit and delivery. We will work as hard as possible to ensure orders go out as quickly as they can, but appreciate your patience and understanding if your order is unexpectedly affected by high demand.Please note, we&apos;ll be taking a break during public holidays as well as December 27th, 2024. Normal operations will resume after New Year&apos;s Day 2025. Our holiday operating hours are as follows:Holiday Operation HoursChristmas Week:Monday 23rd &amp; Tuesday 24th (Christmas Eve): 8:30 AM - 5:00 PM AESTWednesday 25th (Christmas Day): Closed Thursday 26th (Boxing Day): Closed Friday 27th: Closed Saturday and Sunday: ClosedNew Years Week:Monday 30th &amp; Tuesday 31st (New Years Eve) 8:30 AM - 5:00 PM AESTNew Years Day (1st Jan 2025): ClosedThursday 2nd &amp; Friday 3rd8:30 AM - 5:00 PM AEST Saturday and Sunday: ClosedClosed: Saturdays, Sundays, and all public holidays <hr><h2 id="-5"> </h2><h2 id="contact-us">Contact Us:</h2>Need assistance or have questions? Our Customer Care and Sales Teams are here to help! You can reach us via email at <a href="mailto:sales@easyr.com.au">sales@easyr.com.au</a> for any inquiries, including urgent ones outside our operating hours. Please allow 1-2 Business days for enquiry resolutions.We strive to respond as swiftly as possible and appreciate your patience during this bustling season. During business hours, you can also give our Team a ring at <a href="http://tel:0732162251/">(07) 3216 2251</a>. For answers to our most common questions, feel free to peruse our comprehensive <a href="https://www.easyr.com.au/frequently-asked-questions">FAQ page</a>. <hr><h2 id="-6"> </h2><h2 id="returns-and-warranty-processing">Returns and Warranty Processing:</h2>Please note that during the holiday season, our warranty and return processes may experience longer handling times. Rest assured, our Teams are dedicated to resolving your requests promptly. However, changes in supplier operating hours, increased volume, and public holidays during this period may lead to extended timelines.If you&apos;re looking to return an item, please visit our <a href="https://www.easyr.com.au/returns">Returns Page</a> for our full policy and steps to lodge a return.Initiating a warranty claim is straightforward when you provide key details upfront. Be sure to include your order/invoice number, a thorough description of the issue, and supporting visuals such as clear pictures or videos of the item. Item Manufacturers do have shut down periods over the holidays, so we cannot ensure immediate responses.Your own proactive approach significantly reduces response time, allowing us to assist you promptly, especially during peak periods. We greatly value your cooperation and appreciate your understanding! <hr><h2 id="-7"> </h2><h2 id="quick-christmas-faq">QUICK CHRISTMAS FAQ</h2>We&apos;ve compiled some information to help you with your holiday shopping journey, ensuring a joyful and stress-free experience. Here are some quick insights for a seamless and festive season: Q: Can I place an order and expect delivery before Christmas?A: Order Now for the best chance of Christmas delivery! While delivery times may vary due to increased demand and nationwide shipping delays, we&apos;re committed to making your holiday special. Our teams are working hard to process your orders. Please note that we can&apos;t guarantee specific delivery dates the closer to Christmas that you order. You can view dispatch ETAs on all item pages. Q: Are there any special holiday promotions or discounts?A: Absolutely! Check out any holiday promotions on our website, which we update regularly. Create an account to receive our newsletter and stay informed about discounts and upcoming sales through the New Year. You can also check out our social media updates. For a quick and easy holiday gift that never expires, purchase our vouchers <a href="https://www.easyr.com.au/e-gift-voucher">here</a>! Q: Can I still place orders between Christmas and New Year?A: Yes, we continue to accept orders between Christmas and New Year. However, please expect potential delays in processing, dispatch, and delivery during this busy period. Our team is dedicated to processing your orders, and we greatly appreciate your understanding. You can view our operating hours above. Q: Are there any changes to your customer support hours during the holidays?A: Our Customer Care and Sales Teams will be available during the holiday season, but with adjusted hours. Please note that we&apos;re closed on Saturdays, Sundays, and all public holidays as well as the 27th December. We&apos;re here to help you Monday to Friday, 8:30 am to 5:00 pm AEST. You can still access our FAQ Page and chat bot for further information you may need, we aim to respond in a reasonable period of time. Q: What if I need to return or exchange a product purchased during the holidays?A: Due to increased holiday demand, our warranty and return processes may experience delays in processing and communication. Rest assured, our teams are working hard to address your requests quickly. Find more details on our return policies <a href="https://www.easyr.com.au/returns">here</a>. For warranty inquiries, please include clear pictures or a video of the issue so we have all the information we need, and we&apos;ll respond as soon as possible.

Holiday Info

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Processes & Policies

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info