Holiday InfoUpdated 6 months ago

Welcome to our Holiday Information Page, where convenience meets celebration! As we dive into the festive season, we're here to ensure your shopping experience is smooth and stress-free - we’ve even updated our website so you can navigate EasyR, easier.

This is your go-to guide for all things holiday at EasyR—from placing orders to tracking deliveries and snagging special promotions, we've got you covered. We're keeping it simple and straightforward because holidays should be easy and enjoyable.

Explore below for a hassle-free holiday season with EasyR Australia!

Ordering Times and Delays:

We'll be processing orders until December 24th (Tuesday), but it's wise to plan ahead, especially for pre-Christmas deliveries or items intended as gifts. Due to expected high demand and potential delays during a peak period with Australia Post, we strongly recommend placing your order as early as possible for the best chance of timely delivery in the face of possible delays.

You can keep an eye out for processing times on each individual item page. While we strive to provide accurate dispatch estimates, please note that these may fluctuate during the busy holiday period for a number of reasons outside of our control.

We appreciate your understanding and patience as we work diligently to process and dispatch your orders swiftly. If there are any changes to your expected order processing time, we'll reach out to you immediately. All processing estimates are measured in Business Days.

Deliveries:

For the best chance of a pre-Christmas delivery, we recommend placing your order as soon as possible.

Please Note: We cannot guarantee specific delivery dates, as courier companies experiencing high demand are beyond our control, and delivery times may vary into the New Year.

We'll be dispatching orders until December 24th. Planning ahead is key for a stress-free holiday season! While Express Post ensures faster delivery, it doesn't affect our initial handling time. We prioritize these orders but can't expedite our processing steps.

In addition to our own order processing times, please be aware of Australia Post’s delivery times. These are different estimates, and timelines provided on item pages are not estimates for delivery. We've provided information on Australia Post's recommended shipping dates for Christmas delivery below.

Remember to factor in our processing time! For instance, if Australia Post advises shipping by December 16th, and you're ordering an item marked "Available - ready for delivery", add 1 business day and place your order by December 15th at the latest.

Please note: These delivery guidelines are provided by Australia Post and are estimates only. We can't guarantee on-time delivery for orders placed close to these deadlines.

How to Track an Order:

Tracking your order is a breeze! Simply use the tracking number provided in your dispatch email to monitor your delivery status. Alternatively, log in to your account on our website and view your order status on your homepage. If you haven't received a dispatch email, you can still check your order status in your account.

Follow your order's journey on our Tracking Page!

Want more details? Log into your Account to see what stage your items are at, view any past orders you've created, and check out the items on your Wishlist. Sign in to your account today and stay in the loop!

Holiday Sales and Vouchers:

''Tis the season for great deals! Explore our sales on our regularly updated homepage, or, by subscribing to our social media or marketing emails to find fantastic offers on your favorite products. Don't miss out on the chance to save while also spreading holiday cheer. Keep an eye on your inbox for special emails if you're already a customer!

Simplify your gift-giving with EasyR Vouchers. Perfect for family and friends, these gift cards let your loved ones choose their favorite items. What's even better? Our vouchers never expire and come in multiple price points, offering flexibility to shop at their convenience. You can even schedule the voucher to be sent on a specific date and time of your choice!

Purchase yours now to make this holiday season extra special.

Operating Hours:

Our Teams are here for you during the lead-up to the holidays, operating during normal business hours up until December 24th, 2024. The weeks of Christmas and New Years will have changes to hours and operational limitations.

Per information from Australia Post - if you do need items by Christmas or quickly in the holiday period - please account for an upswing in demand and possible delays in transit and delivery. We will work as hard as possible to ensure orders go out as quickly as they can, but appreciate your patience and understanding if your order is unexpectedly affected by high demand.

Please note, we'll be taking a break during public holidays as well as December 27th, 2024. Normal operations will resume after New Year's Day 2025. Our holiday operating hours are as follows:

Holiday Operation Hours

Christmas Week:

Monday 23rd & Tuesday 24th (Christmas Eve): 8:30 AM - 5:00 PM AEST

Wednesday 25th (Christmas Day): Closed Thursday 26th (Boxing Day): Closed Friday 27th: Closed Saturday and Sunday: Closed

New Years Week:

Monday 30th & Tuesday 31st (New Years Eve) 8:30 AM - 5:00 PM AEST

New Years Day (1st Jan 2025): Closed

Thursday 2nd & Friday 3rd

8:30 AM - 5:00 PM AEST Saturday and Sunday: Closed

Closed: Saturdays, Sundays, and all public holidays

Contact Us:

Need assistance or have questions? Our Customer Care and Sales Teams are here to help! You can reach us via email at [email protected] for any inquiries, including urgent ones outside our operating hours. Please allow 1-2 Business days for enquiry resolutions.

We strive to respond as swiftly as possible and appreciate your patience during this bustling season. During business hours, you can also give our Team a ring at (07) 3216 2251. For answers to our most common questions, feel free to peruse our comprehensive FAQ page.

Returns and Warranty Processing:

Please note that during the holiday season, our warranty and return processes may experience longer handling times. Rest assured, our Teams are dedicated to resolving your requests promptly. However, changes in supplier operating hours, increased volume, and public holidays during this period may lead to extended timelines.

If you're looking to return an item, please visit our Returns Page for our full policy and steps to lodge a return.

Initiating a warranty claim is straightforward when you provide key details upfront. Be sure to include your order/invoice number, a thorough description of the issue, and supporting visuals such as clear pictures or videos of the item. Item Manufacturers do have shut down periods over the holidays, so we cannot ensure immediate responses.

Your own proactive approach significantly reduces response time, allowing us to assist you promptly, especially during peak periods. We greatly value your cooperation and appreciate your understanding!

QUICK CHRISTMAS FAQ

We've compiled some information to help you with your holiday shopping journey, ensuring a joyful and stress-free experience. Here are some quick insights for a seamless and festive season:

Q: Can I place an order and expect delivery before Christmas?

A: Order Now for the best chance of Christmas delivery! While delivery times may vary due to increased demand and nationwide shipping delays, we're committed to making your holiday special. Our teams are working hard to process your orders. Please note that we can't guarantee specific delivery dates the closer to Christmas that you order. You can view dispatch ETAs on all item pages.

Q: Are there any special holiday promotions or discounts?

A: Absolutely! Check out any holiday promotions on our website, which we update regularly. Create an account to receive our newsletter and stay informed about discounts and upcoming sales through the New Year. You can also check out our social media updates. For a quick and easy holiday gift that never expires, purchase our vouchers here!

Q: Can I still place orders between Christmas and New Year?

A: Yes, we continue to accept orders between Christmas and New Year. However, please expect potential delays in processing, dispatch, and delivery during this busy period. Our team is dedicated to processing your orders, and we greatly appreciate your understanding. You can view our operating hours above.

Q: Are there any changes to your customer support hours during the holidays?

A: Our Customer Care and Sales Teams will be available during the holiday season, but with adjusted hours. Please note that we're closed on Saturdays, Sundays, and all public holidays as well as the 27th December. We're here to help you Monday to Friday, 8:30 am to 5:00 pm AEST. You can still access our FAQ Page and chat bot for further information you may need, we aim to respond in a reasonable period of time.

Q: What if I need to return or exchange a product purchased during the holidays?

A: Due to increased holiday demand, our warranty and return processes may experience delays in processing and communication. Rest assured, our teams are working hard to address your requests quickly. Find more details on our return policies here. For warranty inquiries, please include clear pictures or a video of the issue so we have all the information we need, and we'll respond as soon as possible.