We will do our best to efficiently and safely package your item so that it arrives undamaged. For your and our protection, all items require a signature on delivery. The customer must thoroughly inspect the item for damage before signing and acceptin
All of our dispatched orders are sent with tracking. This tracking is included in our Dispatch Email that we send to you with each order. If, for some reason, you have not received this email or the tracking that you have been provided with is not wo
EasyR Australia now has dispatch locations in both Sydney and Brisbane. If you have multiple items on your order, they may be dispatched from one or both of our warehouses in an effort to speed up your arrival dates. If this happens, your split order
If you know that you will not be home and will be unable to accept and sign for your order when it is delivered, then we ask that you Contact Us immediately so our teams can see what we can do to help you. If there is time to arrange for us to delay
Your signature will always be required on delivery for all orders dispatched from EasyR Australia. If your delivery has been attempted while you have not been there to receive it, delivery will be attempted again. You can contact Australia Post about
We can only deliver to Australia, and some areas of New Zealand/Aotearoa. There are some countries that we cannot deliver to due to a number of factors outside of our control. These factors are important as our end goal is always for our customers to
We can deliver to some regions of New Zealand/Aotearoa. Whether or not we are able to send an order to you will depend on what item/s you wish to order and the size and weight of the packages. You will need to Contact Us to create a quote. To create
“Dispatch” means sent out from our warehouse; it does not mean “delivered”.All our item dispatch times are noted in the description of the item pages on our website, highlighted in green.If you have received a dispatch notification, but the order has
Certain items that we offer are subject to shipment scheduling. Most of our items will only take 1-2 business days to arrive at one of our dispatch warehouses, be readied for dispatch, and then be dispatched to you with your selected method of shippi
While we sympathise if your order takes longer than expected, we do not exert control within Australia Post or any other shipping-affiliated company. If you are experiencing issues with tracking or delivery, we can lodge an Inquiry with Australia Pos
In order to keep costs down for customers, and to be able to offer such a wide range of stock, we keep most of our items in storage warehouses and only bring them across to our dispatch warehouses when an order is placed. While we always aim to get m