When will my order be delivered?Updated 6 months ago

All of our dispatched orders are sent with tracking. This tracking is included in our Dispatch Email that we send to you with each order. If, for some reason, you have not received this email or the tracking that you have been provided with is not working, please do not hesitate to Contact Us so that we can supply you with all the information we have available to us. You can also track your order at any time by logging into your account on our website and checking your order on your account page.

Sometimes, delays may occur due to circumstances outside our control (weather events, transit delays, busy holiday periods). To check for any delays currently affecting the Postal Service or delivery times in your area, please check the Australia Post website for live updates with this information. To view these Domestic Delivery Delays and Service Updates, click here.

While we do everything in our power to send your order out to you as quickly as possible, once an order has left our warehouse, it is in the hands of the couriers.

While we sympathise if your order takes longer than expected, we do not exert control within Australia Post or any other shipping-affiliated company.

If you are experiencing issues with tracking or delivery, we can lodge an Inquiry with Australia Post on your behalf after you contact us. Any information that we receive about your order Inquiry will be communicated to you as soon as possible.

If it is more than 5 business days after the expected delivery date on your Australia Post tracking and you have still not received your item, please Contact Us immediately.