Can't find the answer you're looking for? Send us a message and we'll get back in contact with an answer during our business hours!
We're open 8:30am - 5:00pm, Monday to Friday.

Prefer to talk to someone? Call us on (07) 3216 2251 to speak to one of our friendly agents during our business hours. 
We're open 8:30am - 5:00pm, Monday to Friday.

EasyR

We understand that shopping for apparel online can be frustrating when looking for your sizing, so we always ensure to include all available sizing charts for our products supplied to us by the item manufacturer.These sizing charts are guides only and sometimes will result in an ordered item not fitting the way anticipated. If your item does not fit you, please see our <a href="https://easyr.com.au/pages/help-center?hcUrl=%2Fen-GB%2Freturns-policy-807421">Returns</a> page, where you can read more on our Returns Policy and start your Returns Process.All Return claims must be submitted within 30 days of you physically receiving your item, either by delivery or pick up. Should you choose to exchange the item for a different one, you will be required to pay an additional cost for any item selected above the cost of your original purchase.

We understand that shopping for apparel online can be frustrating when looking for your sizing, so we always ensure to include all available sizing charts for our products supplied to us by the item manufacturer. These sizing charts are guides only a

My item doesn't fit; what do I do now?

Returns & Refunds

Do you offer price matching?

You don't stock the item I want, can you special order something for me that is not on the website?

Can I try items on to check sizing in-store?

Can I pick up my purchase from your store?

I want to backorder an item, how long will it take?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

Items & Ordering

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I won't be home to accept my order. Can I leave a note?

I missed my delivery, what now?

Do you deliver outside of Australia?

Do you deliver to New Zealand/Aotearoa?

What is the difference between 'dispatch' and 'delivery'?

I paid for Express Shipping. When will my order be dispatched?

I’m past my expected delivery date, what can I do?

How long does it take to dispatch an order?

Delivery

Can I add to my order or change it?

Can I Cancel my order or take an item out of my order?

I have received an email about my order; what does it mean?

I placed an order but need help finding it/I received no confirmation email.

I am missing an item from my order; why?

Do I have to pay for my order to be shipped?

It has been over a week since I completed my purchase. Where is my order?

How do I track my order?

I received the wrong item, how do I fix it?

My item arrived damaged or faulty, what now?

Existing Orders

Why am I still waiting to receive my Refund?

I bought the wrong product. Can I return it?

Can I return an item I've installed or tried to install?

I received an EasyR Gift Voucher; how do I use it?

How do I use my account/store credit to pay for my purchase?

How can I pay for my purchase?

My EasyR Gift Voucher isn’t working anymore, how do I fix it?

Payments & Gift Cards

How can I contact you?

I don't know if a product will fit my bike. How can I find out?

Why doesn’t my Account Login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

My item doesn't fit; what do I do now?Updated 6 months ago