It has been over a week since I completed my purchase. Where is my order?Updated 6 months ago

While we always aim to get most of our orders dispatched within 1-2 Business Days of the order being placed, some of the items we offer have up to a 4 Business Day dispatch time.

In the event that there is a delay in your order being processed, you will receive an email notification from us with those details and updated dispatch estimates included. If there is a delay on your order, it does not mean we are out of stock.

If any item on your order is out of stock, we can sometimes offer you the option to backorder your item. If this applies to your order, our Customer Care Team will send you an email. Please note we will only proceed with back-ordering your order after first contacting you.

If anything on your order is nil stock, we will contact you as soon as this information becomes available.

If your estimated delivery date has passed, please do not hesitate to Contact Us so we can investigate your order status.