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EasyR

If you know that you will not be home and will be unable to accept and sign for your order when it is delivered, then we ask that you <a href="https://easyr.com.au/pages/help-center?hcUrl=%2Fen-GB%2Fcontact">Contact Us</a> immediately so our teams can see what we can do to help you.If there is time to arrange for us to delay your dispatch or for your shipping address to be altered, we will do so.You cannot add notes to your delivery to leave your order at your residence, as all packages dispatched from us require a signature upon delivery. This is to protect both ourselves and the customer, as without a signature for delivery we cannot insure the items we send to you.If you are not home to receive your package when it arrives, it will be taken to the nearest Postal Centre where you can arrange for collection or another delivery attempt. If you are unable to organise another delivery time, or are unable to get in contact with Australia Post for whatever reason, please <a href="https://easyr.com.au/pages/help-center?hcUrl=%2Fen-GB%2Fcontact">Contact Us</a>.

If you know that you will not be home and will be unable to accept and sign for your order when it is delivered, then we ask that you Contact Us immediately so our teams can see what we can do to help you. If there is time to arrange for us to delay

I won't be home to accept my order. Can I leave a note?

Delivery

Do you offer price matching?

You don't stock the item I want, can you special order something for me that is not on the website?

Can I try items on to check sizing in-store?

Can I pick up my purchase from your store?

I want to backorder an item, how long will it take?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

Items & Ordering

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I missed my delivery, what now?

Do you deliver outside of Australia?

Do you deliver to New Zealand/Aotearoa?

What is the difference between 'dispatch' and 'delivery'?

I paid for Express Shipping. When will my order be dispatched?

I’m past my expected delivery date, what can I do?

How long does it take to dispatch an order?

Can I add to my order or change it?

Can I Cancel my order or take an item out of my order?

I have received an email about my order; what does it mean?

I placed an order but need help finding it/I received no confirmation email.

I am missing an item from my order; why?

Do I have to pay for my order to be shipped?

It has been over a week since I completed my purchase. Where is my order?

How do I track my order?

I received the wrong item, how do I fix it?

My item arrived damaged or faulty, what now?

Existing Orders

Why am I still waiting to receive my Refund?

I bought the wrong product. Can I return it?

My item doesn't fit; what do I do now?

Can I return an item I've installed or tried to install?

Returns & Refunds

I received an EasyR Gift Voucher; how do I use it?

How do I use my account/store credit to pay for my purchase?

How can I pay for my purchase?

My EasyR Gift Voucher isn’t working anymore, how do I fix it?

Payments & Gift Cards

How can I contact you?

I don't know if a product will fit my bike. How can I find out?

Why doesn’t my Account Login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

I won't be home to accept my order. Can I leave a note?Updated 6 months ago