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EasyR

<p id="isPasted">While we aim to ensure that all orders are processed correctly, there will occasionally be times where an item was packaged incorrectly by one of our suppliers, or human error occurred in the warehouse. If this is the case, we ask that you please <a href="https://easyr.com.au/pages/help-center?hcUrl=%2Fen-GB%2Fcontact">Contact Us</a> immediately with your order number, and photos of the item you have received.</p><p>Once we have received confirmation that you were sent the wrong item, we can begin the process of returning the incorrect item and sending out the correct one to you.</p>

While we aim to ensure that all orders are processed correctly, there will occasionally be times where an item was packaged incorrectly by one of our suppliers, or human error occurred in the warehouse. If this is the case, we ask that you please Con

I received the wrong item, how do I fix it?

Existing Orders

Do you offer price matching?

You don't stock the item I want, can you special order something for me that is not on the website?

Can I try items on to check sizing in-store?

Can I pick up my purchase from your store?

I want to backorder an item, how long will it take?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

Items & Ordering

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I won't be home to accept my order. Can I leave a note?

I missed my delivery, what now?

Do you deliver outside of Australia?

Do you deliver to New Zealand/Aotearoa?

What is the difference between 'dispatch' and 'delivery'?

I paid for Express Shipping. When will my order be dispatched?

I’m past my expected delivery date, what can I do?

How long does it take to dispatch an order?

Delivery

Can I add to my order or change it?

Can I Cancel my order or take an item out of my order?

I have received an email about my order; what does it mean?

I placed an order but need help finding it/I received no confirmation email.

I am missing an item from my order; why?

Do I have to pay for my order to be shipped?

It has been over a week since I completed my purchase. Where is my order?

How do I track my order?

My item arrived damaged or faulty, what now?

Why am I still waiting to receive my Refund?

I bought the wrong product. Can I return it?

My item doesn't fit; what do I do now?

Can I return an item I've installed or tried to install?

Returns & Refunds

I received an EasyR Gift Voucher; how do I use it?

How do I use my account/store credit to pay for my purchase?

How can I pay for my purchase?

My EasyR Gift Voucher isn’t working anymore, how do I fix it?

Payments & Gift Cards

How can I contact you?

I don't know if a product will fit my bike. How can I find out?

Why doesn’t my Account Login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

I received the wrong item, how do I fix it?Updated 6 months ago