I placed an order but need help finding it/I received no confirmation email.Updated 6 months ago

If you have purchased with us but have not received a confirmation email with an order number, we ask that you Contact Us at once with details of your ordered items, the total amount and your payment method.

Confirmation emails are always automatically sent to the email address used to place the order, so if you have not received one but money has left your account, there may be a problem with your order. All order updates are sent via email, so please check your spam/junk/filtered folders to see if your email has been re-routed, or check your previous email addresses that may have been used.

Sometimes, an interruption in your internet connection can result in an uncaptured payment. If this has occurred, our Accounting Department will investigate your claim immediately for a quick resolution.

In the case that you have changed your details with us, this can also impact payment as authorisation is linked to your originally supplied information. Any communication about your order will be sent to the email address we have listed for you; if this has changed, your emails may have been sent to the incorrect email address.

If you have any questions at all about your account information, or you are unsure if your order was successful and cannot find your order linked to your account, please Contact Us so that we can resolve it for you as quickly as possible.