Can't find the answer you're looking for? Send us a message and we'll get back in contact with an answer during our business hours!
We're open 8:30am - 5:00pm, Monday to Friday.

Prefer to talk to someone? Call us on (07) 3216 2251 to speak to one of our friendly agents during our business hours. 
We're open 8:30am - 5:00pm, Monday to Friday.

EasyR

We can deliver to some regions of New Zealand/Aotearoa. Whether or not we are able to send an order to you will depend on what item/s you wish to order and the size and weight of the packages. You will need to <a href="https://easyr.com.au/pages/help-center?hcUrl=%2Fen-GB%2Fcontact">Contact Us</a> to create a quote.To create a quote for you, we will need the following: your full name, personal contact details, and the shipping/billing address with the item, or items, that you wish to purchase.Please be aware there will be a freighting cost added, and that change of mind returns will incur freight at customer cost from New Zealand.

We can deliver to some regions of New Zealand/Aotearoa. Whether or not we are able to send an order to you will depend on what item/s you wish to order and the size and weight of the packages. You will need to Contact Us to create a quote. To create

Do you deliver to New Zealand/Aotearoa?

Delivery

Do you offer price matching?

You don't stock the item I want, can you special order something for me that is not on the website?

Can I try items on to check sizing in-store?

Can I pick up my purchase from your store?

I want to backorder an item, how long will it take?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

Items & Ordering

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I won't be home to accept my order. Can I leave a note?

I missed my delivery, what now?

Do you deliver outside of Australia?

What is the difference between 'dispatch' and 'delivery'?

I paid for Express Shipping. When will my order be dispatched?

I’m past my expected delivery date, what can I do?

How long does it take to dispatch an order?

Can I add to my order or change it?

Can I Cancel my order or take an item out of my order?

I have received an email about my order; what does it mean?

I placed an order but need help finding it/I received no confirmation email.

I am missing an item from my order; why?

Do I have to pay for my order to be shipped?

It has been over a week since I completed my purchase. Where is my order?

How do I track my order?

I received the wrong item, how do I fix it?

My item arrived damaged or faulty, what now?

Existing Orders

Why am I still waiting to receive my Refund?

I bought the wrong product. Can I return it?

My item doesn't fit; what do I do now?

Can I return an item I've installed or tried to install?

Returns & Refunds

I received an EasyR Gift Voucher; how do I use it?

How do I use my account/store credit to pay for my purchase?

How can I pay for my purchase?

My EasyR Gift Voucher isn’t working anymore, how do I fix it?

Payments & Gift Cards

How can I contact you?

I don't know if a product will fit my bike. How can I find out?

Why doesn’t my Account Login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

Do you deliver to New Zealand/Aotearoa?Updated 6 months ago