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EasyR

Refunds are processed back the same way the purchase was initially made. Our Accounting Team takes 1-2 Business Days to process a refund and will email you your Remittance Advice once finalised. Afterpay, PayPal, and Zippay refunds are usually finalized in the account within 24 hours after processing. Orders paid via Mastercard, Visa, American Express, or Bank Account through PayPal are usually in your account within three business days. However, some banks can take up to 10 business days to show on your statement. Refunds on change-of-mind returns are minus shipping (if the free shipping option was used, the shipping cost would be deducted from the item value). If you have yet to receive your refund after 10 Business Days, please feel free to&#xA0;<a href="https://www.easyr.com.au/contact-us" style=" text-decoration: underline;">Contact Us</a> at once, and we will have our Accounting Department investigate further.&#xA0;

Refunds are processed back the same way the purchase was initially made. Our Accounting Team takes 1-2 Business Days to process a refund and will email you your Remittance Advice once finalised.Afterpay, PayPal, and Zippay refunds are usually finaliz

Why am I still waiting to receive my Refund?

Do you offer price matching?

You don't stock the item I want, can you special order something for me that is not on the website?

Can I try items on to check sizing in-store?

Can I pick up my purchase from your store?

I want to backorder an item, how long will it take?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

Items & Ordering

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I won't be home to accept my order. Can I leave a note?

I missed my delivery, what now?

Do you deliver outside of Australia?

Do you deliver to New Zealand/Aotearoa?

What is the difference between 'dispatch' and 'delivery'?

I paid for Express Shipping. When will my order be dispatched?

I’m past my expected delivery date, what can I do?

How long does it take to dispatch an order?

Delivery

Can I add to my order or change it?

Can I Cancel my order or take an item out of my order?

I have received an email about my order; what does it mean?

I placed an order but need help finding it/I received no confirmation email.

I am missing an item from my order; why?

Do I have to pay for my order to be shipped?

It has been over a week since I completed my purchase. Where is my order?

How do I track my order?

I received the wrong item, how do I fix it?

My item arrived damaged or faulty, what now?

Existing Orders

I bought the wrong product. Can I return it?

My item doesn't fit; what do I do now?

Can I return an item I've installed or tried to install?

Returns & Refunds

I received an EasyR Gift Voucher; how do I use it?

How do I use my account/store credit to pay for my purchase?

How can I pay for my purchase?

My EasyR Gift Voucher isn’t working anymore, how do I fix it?

Payments & Gift Cards

How can I contact you?

I don't know if a product will fit my bike. How can I find out?

Why doesn’t my Account Login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

Why am I still waiting to receive my Refund?Updated 8 months ago