What happens if my purchase is damaged during transit?Updated 8 months ago

We will do our best to efficiently and safely package your item so that it arrives undamaged. For your and our protection, all items require a signature on delivery.

The customer must thoroughly inspect the item for damage before signing and accepting the delivery. If any damage is suspected, you are within your rights to refuse to sign and let us know immediately.

Upon opening, if any damage is found on the item, you must let us know within five days of receiving the delivery. If we are not notified within five days of you receiving the delivery, we cannot process any claim that is lodged.

We ask that you Contact Us with your order information and invoice number, pictures of the damage, and a detailed description of the damage for our Warranty Team to use in their investigation. We also accept video submissions if this is the best way to display the problems you are experiencing. The accuracy of the information supplied to us is crucial in the outcome of your case.

Once your ordered item has been installed or used, any defect or damage that you have noticed before fitment will not be covered by warranty.

We reserve the right to inspect the item, the right to repair the item, and the right to replace it if it is unrepairable. This Warranty Processing period can take time as every case is different. Still, we aim to finalise it as quickly as possible.