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EasyR

Your signature will always be required on delivery for all orders dispatched from EasyR Australia. If your delivery has been attempted while you have not been there to receive it, delivery will be attempted again. You can contact Australia Post about organising a re-delivery. Sometimes your order will be taken to the nearest Postal Centre for you to pick up, but if delivery has been attempted unsuccessfully multiple times and your item is not collected after 14 Business Days, then your order will be returned to sender by Australia Post. If this occurs, you must pay shipping and handling costs to have your order re-sent to you. If there is no contact from you about your order, we will deduct the Return To Sender Fee and shipping costs, return the item into stock, and then apply the end total to your account as a store credit.&#xA0;

Your signature will always be required on delivery for all orders dispatched from EasyR Australia. If your delivery has been attempted while you have not been there to receive it, delivery will be attempted again. You can contact Australia Post about

I missed my delivery, what now?

Do you offer price matching?

You don't stock the item I want, can you special order something for me that is not on the website?

Can I try items on to check sizing in-store?

Can I pick up my purchase from your store?

I want to backorder an item, how long will it take?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

Items & Ordering

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I won't be home to accept my order. Can I leave a note?

Do you deliver outside of Australia?

Do you deliver to New Zealand/Aotearoa?

What is the difference between 'dispatch' and 'delivery'?

I paid for Express Shipping. When will my order be dispatched?

I’m past my expected delivery date, what can I do?

How long does it take to dispatch an order?

Delivery

Can I add to my order or change it?

Can I Cancel my order or take an item out of my order?

I have received an email about my order; what does it mean?

I placed an order but need help finding it/I received no confirmation email.

I am missing an item from my order; why?

Do I have to pay for my order to be shipped?

It has been over a week since I completed my purchase. Where is my order?

How do I track my order?

I received the wrong item, how do I fix it?

My item arrived damaged or faulty, what now?

Existing Orders

Why am I still waiting to receive my Refund?

I bought the wrong product. Can I return it?

My item doesn't fit; what do I do now?

Can I return an item I've installed or tried to install?

Returns & Refunds

I received an EasyR Gift Voucher; how do I use it?

How do I use my account/store credit to pay for my purchase?

How can I pay for my purchase?

My EasyR Gift Voucher isn’t working anymore, how do I fix it?

Payments & Gift Cards

How can I contact you?

I don't know if a product will fit my bike. How can I find out?

Why doesn’t my Account Login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

I missed my delivery, what now?Updated 8 months ago