Can't find the answer you're looking for? Send us a message and we'll get back in contact with an answer during our business hours!
We're open 8:30am - 5:00pm, Monday to Friday.

Prefer to talk to someone? Call us on (07) 3216 2251 to speak to one of our friendly agents during our business hours. 
We're open 8:30am - 5:00pm, Monday to Friday.

EasyR

<p>No. Once an item has been installed or attempted to have been installed and has marks on it, it is no longer a brand-new item, and we&#xA0;<b id="isPasted">cannot</b> sell it to another customer. We strongly recommend holding the item up against the bike to compare fitment prior to fitting and item, to avoid this disappointment.&#xA0;</p>

No. Once an item has been installed or attempted to have been installed and has marks on it, it is no longer a brand-new item, and we cannot sell it to another customer. We strongly recommend holding the item up against the bike to compare fitment pr

Can I return an item I've installed or tried to install?

Do you offer price matching?

You don't stock the item I want, can you special order something for me that is not on the website?

Can I try items on to check sizing in-store?

Can I pick up my purchase from your store?

I want to backorder an item, how long will it take?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

Items & Ordering

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I won't be home to accept my order. Can I leave a note?

I missed my delivery, what now?

Do you deliver outside of Australia?

Do you deliver to New Zealand/Aotearoa?

What is the difference between 'dispatch' and 'delivery'?

I paid for Express Shipping. When will my order be dispatched?

I’m past my expected delivery date, what can I do?

How long does it take to dispatch an order?

Delivery

Can I add to my order or change it?

Can I Cancel my order or take an item out of my order?

I have received an email about my order; what does it mean?

I placed an order but need help finding it/I received no confirmation email.

I am missing an item from my order; why?

Do I have to pay for my order to be shipped?

It has been over a week since I completed my purchase. Where is my order?

How do I track my order?

I received the wrong item, how do I fix it?

My item arrived damaged or faulty, what now?

Existing Orders

Why am I still waiting to receive my Refund?

I bought the wrong product. Can I return it?

My item doesn't fit; what do I do now?

Returns & Refunds

I received an EasyR Gift Voucher; how do I use it?

How do I use my account/store credit to pay for my purchase?

How can I pay for my purchase?

My EasyR Gift Voucher isn’t working anymore, how do I fix it?

Payments & Gift Cards

How can I contact you?

I don't know if a product will fit my bike. How can I find out?

Why doesn’t my Account Login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

Can I return an item I've installed or tried to install?Updated 8 months ago