You don't stock the item I want, can you special order something for me that is not on the website?Updated 6 months ago
This may be a possibility. We ask that you contact us about the item you are looking for, and we will check with our suppliers to see if we can arrange this on your behalf. Please include a link to the item, or the SKU.
Special orders can be made for you and typically contain items not in regular stock. The order is made at the specific request of the customer. As such, special orders cannot be cancelled, returned or exchanged under any circumstances, excluding Warranties. Payment for special orders is required to be upfront.
We are not responsible for production delays or unforeseen circumstances that delay the delivery of any special order, and your order cannot be cancelled simply because it is taking longer than desired.
We will supply an estimate of the lead time required for your order; however, we cannot guarantee any lead time on any order or quote. No price adjustments or loaner items will be given due to the manufacturer's delay.
If you would like to speak to one of our team members for more information on special ordering, please Contact Us. We will require information about your bike, the bike's year and specifications to be able to assist you with any inquiries.