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EasyR

Some of our items may not be immediately available, but can be backordered for you. If backorder is available then you will be able to make your order using the backorder option on our website. After you have placed your order, we will email you with an ETA for when the item will be available and asking you to confirm that you would like to proceed. How long the item then takes to reach you will depend on your location and what form of shipping you opt for.If you would like to know how long a backorder item will take to become available before making your order, you can <a href="https://easyr.com.au/pages/help-center?hcUrl=%2Fen-GB%2Fcontact">Contact Us</a> with the SKU or link to the item and we will contact our suppliers to find out for you. Please note that sometimes backorder ETAs can change, but should you make a backorder we will keep you updated on any changes.If you have backordered an item but have not responded to our email asking you to confirm you would like to proceed, then we will not have ordered the item for you. If you are concerned there may be an issue with your order, or you did not receive this email, please <a href="https://easyr.com.au/pages/help-center?hcUrl=%2Fen-GB%2Fcontact">Contact Us</a> and one of our team will be able to assist.

Some of our items may not be immediately available, but can be backordered for you. If backorder is available then you will be able to make your order using the backorder option on our website. After you have placed your order, we will email you with

I want to backorder an item, how long will it take?

Items & Ordering

Do you offer price matching?

You don't stock the item I want, can you special order something for me that is not on the website?

Can I try items on to check sizing in-store?

Can I pick up my purchase from your store?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I won't be home to accept my order. Can I leave a note?

I missed my delivery, what now?

Do you deliver outside of Australia?

Do you deliver to New Zealand/Aotearoa?

What is the difference between 'dispatch' and 'delivery'?

I paid for Express Shipping. When will my order be dispatched?

I’m past my expected delivery date, what can I do?

How long does it take to dispatch an order?

Delivery

Can I add to my order or change it?

Can I Cancel my order or take an item out of my order?

I have received an email about my order; what does it mean?

I placed an order but need help finding it/I received no confirmation email.

I am missing an item from my order; why?

Do I have to pay for my order to be shipped?

It has been over a week since I completed my purchase. Where is my order?

How do I track my order?

I received the wrong item, how do I fix it?

My item arrived damaged or faulty, what now?

Existing Orders

Why am I still waiting to receive my Refund?

I bought the wrong product. Can I return it?

My item doesn't fit; what do I do now?

Can I return an item I've installed or tried to install?

Returns & Refunds

I received an EasyR Gift Voucher; how do I use it?

How do I use my account/store credit to pay for my purchase?

How can I pay for my purchase?

My EasyR Gift Voucher isn’t working anymore, how do I fix it?

Payments & Gift Cards

How can I contact you?

I don't know if a product will fit my bike. How can I find out?

Why doesn’t my Account Login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

I want to backorder an item, how long will it take?Updated 6 months ago