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EasyR

Certain items that we offer are subject to shipment scheduling. This means an item can take 1-2 Business Days to arrive at one of our dispatch warehouses, be readied for dispatch, and then be dispatched to you with your selected method of shipping. The Express Post that you have opted for on your order comes into effect only once your order has left our warehouse and has been logged with the appropriate courier. Our fantastic Warehouse Team will process your order as quickly as possible to ensure that your order is dispatched regardless of your selected shipping method. As we do not operate on a weekend, any orders that Customers make on a Friday, Saturday, or Sunday will begin being processed on a Monday morning. Your opting for Express Shipping does not mean that the processing time on your order will be sped up; it means that your delivery will be the fastest method available only once your order has left our warehouse. If you have any concerns or questions about your order, please do not hesitate to&#xA0;<a href="https://www.easyr.com.au/contact-us" style=" text-decoration: underline;">Contact Us</a>.&#xA0;

Certain items that we offer are subject to shipment scheduling. This means an item can take 1-2 Business Days to arrive at one of our dispatch warehouses, be readied for dispatch, and then be dispatched to you with your selected method of shipping.Th

I paid for Express Shipping. When will my order be dispatched?

Do you offer price matching?

You don't stock the item I want, can you special order something for me that is not on the website?

Can I try items on to check sizing in-store?

Can I pick up my purchase from your store?

I want to backorder an item, how long will it take?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

Items & Ordering

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I won't be home to accept my order. Can I leave a note?

I missed my delivery, what now?

Do you deliver outside of Australia?

Do you deliver to New Zealand/Aotearoa?

What is the difference between 'dispatch' and 'delivery'?

I’m past my expected delivery date, what can I do?

How long does it take to dispatch an order?

Delivery

Can I add to my order or change it?

Can I Cancel my order or take an item out of my order?

I have received an email about my order; what does it mean?

I placed an order but need help finding it/I received no confirmation email.

I am missing an item from my order; why?

Do I have to pay for my order to be shipped?

It has been over a week since I completed my purchase. Where is my order?

How do I track my order?

I received the wrong item, how do I fix it?

My item arrived damaged or faulty, what now?

Existing Orders

Why am I still waiting to receive my Refund?

I bought the wrong product. Can I return it?

My item doesn't fit; what do I do now?

Can I return an item I've installed or tried to install?

Returns & Refunds

I received an EasyR Gift Voucher; how do I use it?

How do I use my account/store credit to pay for my purchase?

How can I pay for my purchase?

My EasyR Gift Voucher isn’t working anymore, how do I fix it?

Payments & Gift Cards

How can I contact you?

I don't know if a product will fit my bike. How can I find out?

Why doesn’t my Account Login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

I paid for Express Shipping. When will my order be dispatched?Updated 8 months ago