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We're open 8:30am - 5:00pm, Monday to Friday.

Prefer to talk to someone? Call us on (07) 3216 2251 to speak to one of our friendly agents during our business hours. 
We're open 8:30am - 5:00pm, Monday to Friday.

EasyR

You can contact us by calling our Sales Team Members on <a href="tel:0732162251">(07) 3216 2251</a> or emailing us at <a href="mailto:%20sales@easyr.com.au">sales@easyr.com.au</a>.If you have any general inquiries, you can also send us your questions through our <a href="https://easyr.com.au/pages/help-center?hcUrl=%2Fen-GB%2Fcontact">Contact Us Form</a>. We always aim to answer these questions as quickly as possible, though sometimes busy periods or specific inquiries can mean a slightly longer response time.You can also chat with our EasyR chatbot using the Chat feature found at the bottom right corner of our website.If you live in Queensland, you can also visit our shop at 2/97 Delta St, Geebung, QLD 4034. Our contact hours are 8:30 am - 5 pm, Monday to Friday. Please note, our Queensland storefront holds our clearance items and not our full range of products. Our full range can be found online.

You can contact us by calling our Sales Team Members on (07) 3216 2251 or emailing us at sales@easyr.com.au. If you have any general inquiries, you can also send us your questions through our Contact Us Form. We always aim to answer these questions a

How can I contact you?

Technical

Do you offer price matching?

You don't stock the item I want, can you special order something for me that is not on the website?

Can I try items on to check sizing in-store?

Can I pick up my purchase from your store?

I want to backorder an item, how long will it take?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

Items & Ordering

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I won't be home to accept my order. Can I leave a note?

I missed my delivery, what now?

Do you deliver outside of Australia?

Do you deliver to New Zealand/Aotearoa?

What is the difference between 'dispatch' and 'delivery'?

I paid for Express Shipping. When will my order be dispatched?

I’m past my expected delivery date, what can I do?

How long does it take to dispatch an order?

Delivery

Can I add to my order or change it?

Can I Cancel my order or take an item out of my order?

I have received an email about my order; what does it mean?

I placed an order but need help finding it/I received no confirmation email.

I am missing an item from my order; why?

Do I have to pay for my order to be shipped?

It has been over a week since I completed my purchase. Where is my order?

How do I track my order?

I received the wrong item, how do I fix it?

My item arrived damaged or faulty, what now?

Existing Orders

Why am I still waiting to receive my Refund?

I bought the wrong product. Can I return it?

My item doesn't fit; what do I do now?

Can I return an item I've installed or tried to install?

Returns & Refunds

I received an EasyR Gift Voucher; how do I use it?

How do I use my account/store credit to pay for my purchase?

How can I pay for my purchase?

My EasyR Gift Voucher isn’t working anymore, how do I fix it?

Payments & Gift Cards

I don't know if a product will fit my bike. How can I find out?

Why doesn’t my Account Login work anymore?

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

How can I contact you?Updated 6 months ago