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EasyR

<p id="isPasted">We do have a storefront that is part of our Geebung dispatching centre. While we are always happy to see our customers, please note that the items available in-store do not reflect the range we offer online. The stock in-store mainly consists of clearance products, and therefore, brands and sizing are limited. If you wish to see a specific item in person, we recommend calling our team in advance to check if we have it in stock.</p><p>If you want to pick up your order in-store or speak to one of our amazing Sales Team members, you can visit our shop at 2/97 Delta St, Geebung QLD 4034. Our contact hours are 8:30 am - 5:00 pm, Monday to Friday.</p>

We do have a storefront that is part of our Geebung dispatching centre. While we are always happy to see our customers, please note that the items available in-store do not reflect the range we offer online. The stock in-store mainly consists of clea

Do you have a store I can visit?

Items & Ordering

Do you offer price matching?

You don't stock the item I want, can you special order something for me that is not on the website?

Can I try items on to check sizing in-store?

Can I pick up my purchase from your store?

I want to backorder an item, how long will it take?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I won't be home to accept my order. Can I leave a note?

I missed my delivery, what now?

Do you deliver outside of Australia?

Do you deliver to New Zealand/Aotearoa?

What is the difference between 'dispatch' and 'delivery'?

I paid for Express Shipping. When will my order be dispatched?

I’m past my expected delivery date, what can I do?

How long does it take to dispatch an order?

Delivery

Can I add to my order or change it?

Can I Cancel my order or take an item out of my order?

I have received an email about my order; what does it mean?

I placed an order but need help finding it/I received no confirmation email.

I am missing an item from my order; why?

Do I have to pay for my order to be shipped?

It has been over a week since I completed my purchase. Where is my order?

How do I track my order?

I received the wrong item, how do I fix it?

My item arrived damaged or faulty, what now?

Existing Orders

Why am I still waiting to receive my Refund?

I bought the wrong product. Can I return it?

My item doesn't fit; what do I do now?

Can I return an item I've installed or tried to install?

Returns & Refunds

I received an EasyR Gift Voucher; how do I use it?

How do I use my account/store credit to pay for my purchase?

How can I pay for my purchase?

My EasyR Gift Voucher isn’t working anymore, how do I fix it?

Payments & Gift Cards

How can I contact you?

I don't know if a product will fit my bike. How can I find out?

Why doesn’t my Account Login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

Do you have a store I can visit?Updated 8 months ago