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EasyR

We offer FREE standard shipping to orders over $50. All orders are sent with tracking, require a signature on delivery and are fully insured. This offer excludes bulky/heavy or dangerous goods. These items incur higher shipping fees that we are unable to absorb with our aim to provide the lowest prices possible and are therefore charged a shipping fee at checkout. If the total of your purchase is below $50, you will be charged a flat-rate delivery fee of $7.50. We have compiled a more detailed list of items that do not include free shipping so that you have all the information you need. Bulky/Heavy Dangerous Goods List Wheels, pipes, handlebars, batteries, oil, aerosols and other chemicals, engines, primary covers, fenders, gas tanks, seats, fairings, windshields, carburettors, frames, rims, bike lifts, stands, fork legs, fork tubes, rocker covers, belt drive kits, forward controls, wheel hub, cam chest kit, triple trees, bolt kits, throttle body, panniers, top boxes, large luggage bags, cylinders and comparable products. You can find more information on our&#xA0;<a href="https://www.easyr.com.au/shipping_policy" style=" text-decoration: underline;">Shipping Information</a> page.&#xA0;

We offer FREE standard shipping to orders over $50. All orders are sent with tracking, require a signature on delivery and are fully insured. This offer excludes bulky/heavy or dangerous goods. These items incur higher shipping fees that we are unabl

Do I have to pay for my order to be shipped?

Do you offer price matching?

You don't stock the item I want, can you special order something for me that is not on the website?

Can I try items on to check sizing in-store?

Can I pick up my purchase from your store?

I want to backorder an item, how long will it take?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

Items & Ordering

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I won't be home to accept my order. Can I leave a note?

I missed my delivery, what now?

Do you deliver outside of Australia?

Do you deliver to New Zealand/Aotearoa?

What is the difference between 'dispatch' and 'delivery'?

I paid for Express Shipping. When will my order be dispatched?

I’m past my expected delivery date, what can I do?

How long does it take to dispatch an order?

Delivery

Can I add to my order or change it?

Can I Cancel my order or take an item out of my order?

I have received an email about my order; what does it mean?

I placed an order but need help finding it/I received no confirmation email.

I am missing an item from my order; why?

It has been over a week since I completed my purchase. Where is my order?

How do I track my order?

I received the wrong item, how do I fix it?

My item arrived damaged or faulty, what now?

Existing Orders

Why am I still waiting to receive my Refund?

I bought the wrong product. Can I return it?

My item doesn't fit; what do I do now?

Can I return an item I've installed or tried to install?

Returns & Refunds

I received an EasyR Gift Voucher; how do I use it?

How do I use my account/store credit to pay for my purchase?

How can I pay for my purchase?

My EasyR Gift Voucher isn’t working anymore, how do I fix it?

Payments & Gift Cards

How can I contact you?

I don't know if a product will fit my bike. How can I find out?

Why doesn’t my Account Login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

Do I have to pay for my order to be shipped?Updated 8 months ago