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EasyR

Unfortunately, this is not usually possible. While we are always happy to see our Customers, the items we have in our store do not reflect the range we offer online and are a constantly rotating catalogue of products. As we do not guarantee any brand or sized stock being available for you to try on, we ask that if you wish to see an item in person, you first call to check that we have a physical item in stock. All available sizing information can be found under &quot;Sizing Charts&quot; on the item pages of our website. These sizing charts serve as a guide. If you need further assistance, please feel free to&#xA0;<a href="https://www.easyr.com.au/contact-us" style=" text-decoration: underline;">Contact Us</a>.&#xA0;

Unfortunately, this is not usually possible. While we are always happy to see our Customers, the items we have in our store do not reflect the range we offer online and are a constantly rotating catalogue of products.As we do not guarantee any brand

Can I try items on to check sizing in-store?

Do you offer price matching?

You don't stock the item I want, can you special order something for me that is not on the website?

Can I pick up my purchase from your store?

I want to backorder an item, how long will it take?

Do you have a store I can visit?

Do your helmets have the Australian Standard sticker on them?

How can I get a quote?

Items & Ordering

What happens if my purchase is damaged during transit?

When will my order be delivered?

Where will you be shipping my order from?

I won't be home to accept my order. Can I leave a note?

I missed my delivery, what now?

Do you deliver outside of Australia?

Do you deliver to New Zealand/Aotearoa?

What is the difference between 'dispatch' and 'delivery'?

I paid for Express Shipping. When will my order be dispatched?

I’m past my expected delivery date, what can I do?

How long does it take to dispatch an order?

Delivery

Can I add to my order or change it?

Can I Cancel my order or take an item out of my order?

I have received an email about my order; what does it mean?

I placed an order but need help finding it/I received no confirmation email.

I am missing an item from my order; why?

Do I have to pay for my order to be shipped?

It has been over a week since I completed my purchase. Where is my order?

How do I track my order?

I received the wrong item, how do I fix it?

My item arrived damaged or faulty, what now?

Existing Orders

Why am I still waiting to receive my Refund?

I bought the wrong product. Can I return it?

My item doesn't fit; what do I do now?

Can I return an item I've installed or tried to install?

Returns & Refunds

I received an EasyR Gift Voucher; how do I use it?

How do I use my account/store credit to pay for my purchase?

How can I pay for my purchase?

My EasyR Gift Voucher isn’t working anymore, how do I fix it?

Payments & Gift Cards

How can I contact you?

I don't know if a product will fit my bike. How can I find out?

Why doesn’t my Account Login work anymore?

Technical

Shipping Policy

Returns Policy

Warranty Policy

Holiday Info

Processes & Policies

Can I try items on to check sizing in-store?Updated 8 months ago