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Returns & Refunds

Why haven't I received my refund?

Refunds are processed back to the same payment method you used when placing your order. Our Accounting Team will usually have it sorted within 1-2 business days, and you’ll get an email once everything is finalised. If you paid with Afterpay, PayPal,

I ordered the wrong item — can I return it?

If you’ve bought the wrong item, no worries! You can return it to us within 30 days as long as it’s in original, unfitted condition with all tags and packaging intact. To start the return process, just click here. If you have any questions or run int

I've bought the wrong size — what can I do?

Got the wrong size? No worries — you can send it back!. If your apparel item doesn’t fit quite right, you're welcome to return it for an exchange or refund (minus the original shipping costs) through our returns portal. Just make sure it's in brand n

Can I return an item I've installed or tried to install?

We can only accept returns for items in brand-new, resalable condition — so once something’s been fitted, it can’t be returned. We totally get that it’s frustrating, so we recommend holding the part up to your bike first to double-check fitment befor

I clicked the wrong option about my return packaging—how do I fix it?

If you accidentally selected the wrong option when submitting your return on our website, no worries! Just get in touch with us via email or phone, and let us know your order number, which item(s) you want to return, and whether you’d like an exchang